Refund policy

Return Policy

At Drevan Boots Pro, we want you to be completely confident in the fit, comfort, and protection of your boots. If a pair does not fit your foot shape or sizing requirements, we offer a comprehensive return window. Due to strict hygiene standards, sole wear criteria, and safety footwear integrity, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The boots must be completely unworn outdoors, unused on work sites, unwashed, and in their original, brand-new condition.
  • Sole & Tread Integrity Notice: Boots must be tried on indoors only on clean, carpeted flooring. We strictly cannot accept footwear showing outsole scuffs, trapped dirt, gravel in treads, dust, creased vamp leather, heel strike wear, or indoor floor marks.
  • Footwear must be 100% free of foot odor, sock lint, perspiration marks, pet hair, or oil smudges on exterior leather or nylon surfaces.
  • All original packaging, branded footwear shoebox, cardboard shoe shapers, silica gel packets, safety certification hangtags, and spare laces must remain fully intact and included inside the return carton.
  • Please place the branded shoebox inside an outer shipping box; taping or labeling directly on the manufacturer shoebox invalidates the return.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the weight and dimensional profile of heavy-duty tactical boots, we recommend using a trackable shipping service and purchasing parcel insurance, as Drevan Boots Pro cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@drevanbootspro.shop within 30 days of delivery. Please include your order number, boot model, ordered size, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a shoe size, boot model, or shipping address), contact us immediately at support@drevanbootspro.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our footwear inspection team will examine each pair to verify compliance with our return conditions (immaculate treads, zero outdoor dirt, uncreased uppers, attached hangtags, and undamaged original shoebox). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@drevanbootspro.shop for further assistance.